HGB battery is always aware of importance of professional services. Our service is included throughout the whole trade business, and is operated by well trained staff.
We will answer customers’ questions before sales to record their requirements, and the sales team will communicate with clients for more details of rechargeable battery solutions, like application type, voltage, capacity, work current, peak discharge current, shape, size, assemble, packing, delivery. After that, an OEM custom battery solution will be made and sent to the client. The after-sales team will ensure that the clients get their batteries, handles any possible complains, collect feedback and advice from clients on our lithium batteries.
All our service staff and sales team members have been trained well before starting their work in HGB. The training course includes improving battery work way, different materials introduction, battery and applications, lithium battery manufacturing steps, product using and maintenance, and polite manners in communications. All of staff are required to be able to speak and write English fluently.
Our final goal and motivations are to improve client’s satisfaction about our products and service. Every HGB office staff is glad and happy to help clients. We pay attention to each important detail and are responsible for increasing client’s benefits.